I bought a ticket on your website. Now what?

You should receive a confirmation email from info@ticketweb.com with your PDF or electronic tickets. Please note, some shows have a ticket delivery delay in place. Check the event description on the ticketing page for more information. Just show your tickets from that email to our ticket taker when you get to the show! Can’t find your confirmation email? You’re also good for entry with a photo ID matching the name on your order.

Do you have a box office? When is it open?

We do! Our box office is open any night we have a show at door time. You can buy tickets for The Howard Theatre shows and shows at our other venues with no fees!

A show I want to see is sold out. Can I get resale tickets?

We do not have an official resale platform and do not formally partner with any resale sites like Stubhub or VividSeats. The only place to purchase tickets to our shows online is TicketWeb. We cannot verify the authenticity of tickets purchased on any other platform.

I can’t go to the show anymore. Can I have a refund for my ticket or transfer my ticket to a friend?

Tickets to all of our shows are non-refundable unless a show is canceled or rescheduled. There are no exceptions.

If you’d like to transfer your ticket to someone, email info@ticketweb.com with your name and order number, and the name of the person you’d like to transfer your ticket to. Transfer requests must be submitted at least 2 business days before the show.

I lost my confirmation email. Am I still able to get into the show?

Don’t fret, we can always look up your ticket via the name used to purchase it! Just provide your full name at the box office and have a valid photo ID on hand.

Do children need tickets for admission to shows?

Children ages two and under do not need a ticket and will be given free admission to any show at Union Stage that is listed as “All Ages.” Any children above age two need a ticket for the show. Please make sure they’re wearing ear protection!

How do I get to The Howard Theatre? Is there parking available?

The Howard is located on T and 7th Street NW in the Shaw District. DIRECTIONS here.

We strongly encourage using public transportation, ride sharing and alternative transportation as much as possible when coming to our shows. The Howard Theatre is just a few blocks from the Shaw metro station on the Green and Yellow Line and is also accessible via the 52, 64, 70, 90, 92, and 96 bus lines.

Unfortunately, we do not provide parking or validate. Paid parking that is unaffiliated with the venue is available within walking distance.

What time should I arrive? 

Door and showtimes are listed on the TicketWeb ticketing page and they vary from show to show. Please pay attention to this when purchasing your tickets. Please note that all door times, show times and support acts are subject to change. We strongly advise double checking times on the day of the show. 

Fans can line up at any time of their discretion. Please note that we will NOT have security on site until later in the day of the show, and any patrons lining up before security are on site do so at their own risk. All entry is first come, first serve. 

Is there a dress code?

You must be dressed and wearing shoes. We strongly encourage you to wear comfortable, sensible footwear (like closed toe shoes).

Are there any age restrictions at The Howard Theatre?

The majority of our shows are all ages; however, as we do sell alcohol, please bring a valid, non-expired, government issued photo ID to any show that you attend. Photos of IDs or student IDs will not be accepted. In the rare case that an event has an age restriction, it will be mentioned in the description of the event.

Please note: anyone without a valid ID or under the age of 21 found drinking, holding, or attempting to purchase alcohol will be removed from the venue without a refund.

Is The Howard Theatre ADA accessible?

Yes, the Howard Theatre is ADA accessible! If you have special needs or need assistance, please reach out to julie@unionstage.com in advance to coordinate.

Can I book The Howard Theatre for a private event?

Fill out the form here, or reach out to lana@unionstage.com with any additional questions.

What is your bag policy?

Small bags like fanny packs, purses, and small shoulder bags are fine and do NOT need to be clear. Large bags like backpacks and duffle bags are prohibited, and all bags will be searched upon entry. 

Can I bring my camera?

Photo policies vary from artist to artist. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows. No audio or video recording of any kind is allowed. NO FLASH PHOTOGRAPHY.

What’s the difference between a Floor Booth and a Balcony Booth?

Floor Booths are closest to the General Admission section and do not include table service unless otherwise noted. Balcony Booths are upstairs, separate from the General Admission section and include table service.

I left something at the venue. Do you have a lost and found?

Please email julie@unionstage.com to ask about any missing items after a show.

Do you serve food?

Food is available to order at the bar upstairs! Outside food and drinks are not allowed into the venue.

Do you allow re-entry?

Re-entry is not allowed once you leave the venue premises. If you need to step out to smoke or vape, you may do so in the designated smoking area directly in front of the venue.

Can I bring my pepper spray into the venue?

Pepper spray is prohibited inside the venue.

I still have questions. Can I call the venue?

The Howard Theatre does not have a phone number. If we didn’t answer your question here in our FAQ, please email at us@unionstage.com.